Last updated: 20 May 2019
Navmii Tracker subscription terms
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our Navmiitracker subscription service (“Navmiitracker”) to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Navmiitracker to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
• You are an individual; and
• You are buying Navmiitracker from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
Provisions specific to consumers only are in red and those specific to businesses only are in blue.
1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase Navmiitracker. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Information about us and how to contact us
2.1 Who we are. We are Navmii UK Limited (trading as Navmii) a company registered in England and Wales. Our company registration number is 06946852 and our registered office is at Suite 208, Cumberland House, 35 Park Row, Nottinghamshire, NG1 6EE. Our registered VAT number is 125 5130 49.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0) 206 090 8311 or by writing to us at email@example.com or our offices at Cumberland House, Park Row, Nottingham, NG1 6EE.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or you have registered with your Navmii account.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order for Navmiitracker will take place when we send you a welcome email accepting your order, at which point a contract will come into existence between you and us. Our acceptance email will also include instructions to set up your Navmii account (see clause 4.2).
3.2 If we cannot accept your order. If we are unable to accept your order for Navmiitracker, we will inform you of this in writing and will not charge you for the service. This might be because we are out of stock of our GPS tracker device, because our GPS tracker device is not compatible with your vehicle, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the subscription price or description of the Navmiitracker or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order for Navmiitracker and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our Navmiitracker in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
4.1 What we grant to you. Upon acceptance of your order for Navmiitracker (see clause 3.1) and subject to these terms and conditions, we grant to you a non-exclusive, non-transferable, personal right to use Navmiitracker for the period for which our contract remains in effect.
4.2 Setting up your Navmii account. Once we have accepted your order for Navmiitracker (see clause 3.1), your Navmii account will be set up by our team. Our acceptance email will include your username and a default password. Please Follow the link provided to the Navmiitracker site and input the provided details. You will then be required to change the password to one you prefer.
4.3 What we do not provide in order for you to use Navmiitracker. You acknowledge that Navmiitracker does not include:
(a) any services, systems or equipment (other than our GPS tracker device (and the sim card contained within it)) required to access the internet (and that you are solely responsible for procuring access to the internet and for all costs and expenses in connection with internet access, communications, data transmission and wireless or mobile charges incurred by you in connection with your use of Navmiitracker); or
(b) dedicated data back up or disaster recovery facilities (and you should ensure that you at all times maintain backups of all the data used as part of Navmiitracker.
4.4 The following apply only to business customers:
(a) You shall ensure that only named user(s) authorised by you use Navmiitracker in accordance with these terms (“Authorised Users”).
(b) You shall ensure that Authorised Users are, at all times whilst they have access to Navmiitracker, an employee or contractor of your business. You shall keep a list of all the users that you authorise to use Navmiitracker.
(c) You shall be liable for the acts and omissions of the Authorised Users as if they were your own.
(d) You shall only provide Authorised Users with access to Navmiitracker and shall not provide access to (or permit access by) anyone other than an Authorised User.
(e) You shall procure that each Authorised User is aware of, and complies with, the obligations and restrictions imposed on you under these terms.
(f) You warrant and represent that you and all Authorised Users and all others acting on your behalf (including systems administrators) shall, keep confidential and not share with any third party (or with other individuals except those with administration rights at your organisation as necessary for use of Navmiitracker) their password or access details for any part of Navmiitracker.
(g) If any password has been provided to an individual that is not an Authorised User, you shall, without delay, disable any such passwords immediately.
(h) You shall comply (and shall ensure all Authorised Users comply) with all applicable laws, rules, and regulations that apply to Navmiitracker and any data provided by you to us.
5. Our GPS tracker device
5.1 GPS tracker device. By subscribing to Navmiitracker we will provide you with a GPS tracker device which is required to use Navmiitracker for the duration of your subscription to Naviitracker. Our GPS tracker device includes a SIM card within it.
5.2 Delivery of our GPS tracker device. During the order process we will let you know when we will provide our GPS tracker device to you. This date is an estimated delivery date only. Delivery will be by our nominated courier and the delivery will be free of charge.
5.3 If you are not at available when the GPS tracker device is delivered. If no one is available at your address to take delivery and the GPS tracker device cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the GPS tracker device from a local depot.
5.4 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 11.2 will apply.
5.5 When you become responsible for our GPS tracker device. Our GPS tracker device will be your responsibility from the time we deliver it to the address you gave us.
5.6 Ownership of our GPS tracker device. We will remain the sole and exclusive owner of our GPS tracker device at all times.
5.7 GPS tracker device packaging may vary. The packaging of the GPS tracker device may vary from that shown in images on our website.
6. Providing Navmiitracker
6.1 When we will provide access to Navmiitracker. You need to have received and installed our GPS tracker device before you can use Navmiitracker. Once received you must follow any instructions provided for the installation and use of the GPS tracker device. Failure to follow these instructions may result in this contract being terminated.
6.2 When your Navmiitracker subscription starts. We will supply access to Navmiitracker to you from the date you install our GPS tracker device (“Subscription Start Date”) until the date your subscription expires (if applicable) or you end the contract as described in clause 9 or we end the contract by written notice to you as described in clause 11.
6.3 We are not responsible for delays outside our control. If our delivery of our GPS tracker device or provision of access to Navmiitracker is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund on the fees for Navmiitracker you have paid for but for which you have not received a service.
6.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply Navmiitracker (and deliver our GPS tracker device) to you, for example, your name, your company name (if applicable), your address. If so, this will have been stated on our website. If you do not give us this information with your order, you will not be able to submit your order.
6.5 Reasons we may suspend the supply of Navmiitracker to you. We may have to suspend the supply of Navmiitracker to:
(a) deal with technical problems or make minor technical changes; or(
b) update Navmitracker (including to reflect changes in relevant laws and regulatory requirements).
6.6 Your rights if we suspend the supply of Navmiitracker. We will contact you in advance to tell you we will be suspending access to Navmiitracker, unless the problem is urgent or an emergency. If we have to suspend access to Navmiitracker for longer than 48 consecutive hours we will adjust the subscription price so that you do not pay for Navmiitracker while it is suspended.
6.7 We may also suspend access to Navmiitracker if you do not pay. If you do not pay us for Navmiitracker when you are supposed to (see clause 15) and you still do not make payment within 7 days of the date that payment is due, we will automatically suspend access to Navmiitracker until you have paid us the outstanding amounts. We will contact you to tell you we have suspended access. We will not suspend access to Navmiitracker where you dispute the unpaid invoice (see clause 20.7 (and where applicable clause 20.6) if you are a consumer and 20.8 if you are a business). We will not charge you for Navmiitracker during the period for which access is suspended. As well as suspending access to Navmiitracker we can also charge you interest on your overdue payments (see clause 15.6).
7. When we carry out maintenance work toNavmiitracker
7.1 Maintenance work to Navmiitracker. We will use our reasonable endeavours to notify you in advance of scheduled maintenance but you acknowledge that you may receive no advance notification for downtime caused by events outside of our control or for other emergency maintenance.
8. Our rights to make changes
8.1 Minor changes to Navmiitracker (including the GPS tracker device). We may change Navmiitracker (and the GPS tracker device):
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of Navmiitracker.
8.2 More significant changes to Navmiitracker and these terms. In addition, we may make significant changes to these terms or Navmiitracker, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any service paid for but not received.
9. Your rights to end the contract
9.1 You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with Navmiitracker, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If Navmiitracker (or our GPS tracker device) is faulty or misdescribed you may have a legal right to end the contract (or to get the GPS tracker device repaired or replaced or the service re-performed or to get some or all of your money back), see clause 13 if you are a consumer and clause 14 if you are a business;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause
(c) If you are a consumer and have just changed your mind about Navmiitracker, see clause 9.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions (see clause 10.5) and you will have to pay the costs of returning the GPS tracker device; and
(d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 9.4.
9.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full where Navmiitracker has not been provided. The reasons are:
(a) we have told you about an upcoming change to Navmiitracker or these terms which you do not agree to (see clause 8.2);
(b) we have told you about an error in the subscription price or description of Navmiitracker as ordered and you do not wish to proceed;
(c) there is a risk that supply of access to Navmiitracker or our GPS tracker device may be significantly delayed because of events outside our control;
(d) you have a legal right to end the contract because of something we have done wrong; or
(e) our GPS tracker device is not compatible with your vehicle.
9.3 How long do consumers have to change their minds? If you are a consumer then you have a legal right to change your mind within 14 days starting the day after we email you to confirm we accept your order. If you cancel within the 14 days, you must pay us for Navmiitracker service provided up until the time you tell us that you have changed your mind. We will refund the balance to you, subject to any deductions (see clause 10.5). You will be responsible for the cost of returning our GPS tracker device to us.
9.4 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 9.1), you can still end the contract. The contract for Navmiitracker is an ongoing service that is paid for on a rolling monthly basis. If you want to end the contract where we are not at fault and there is no right to change your mind, just contact us to let us know. The contract will end on the next Subscription Renewal Period (as defined in clause 16.1) after you contact us. Your access to Navmiitracker will continue to be available to you up until this date. For example, if you tell us you want to end the contract on 4th February and your billing date is on the 4th of each month we will continue to supply access to Navmiitracker until 3rd March.
10. How to end the contract with us (including if you are a consumer who has changed their mind)
10.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Email. Email us at firstname.lastname@example.org. Please provide your name, home or business address, details of the order (including your account number) and, where available, your phone number and email address.
(b) Online. Complete the https://www.navmiitracker.com/contact-support on our website.
10.2 Returning our GPS tracker device after ending the contract. If you or we end the contract for any reason after our GPS tracker device has been dispatched to you, you must return it to us at your cost unless we are obliged to pay under another provision of these terms. You must return our GPS tracker device by posting it back to us at Navmii, Cumberland House, Park Row, Nottingham, NG1 6EE. If you fail to return our GPS tracker device, or you return it damaged, we reserve the right to charge you its replacement value – currently £30.
10.3 When we will pay the costs of return. We will pay the costs of return:
(a) if our GPS tracker device is faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to Navmiitracker or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.In all other circumstances you must pay the costs of return.
10.4 How we will refund you. If you are entitled to a refund under these terms we will refund you the subscription price you paid for Navmiitracker by the method you used for payment. However, we may make deductions from the subscription price, as described below.
10.5 When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the subscription price to reflect any reduction in the value of the GPS tracker device, if this has been caused by your handling it in a way which would not be permitted in a shop (including any damage you have caused to it). If we refund you the subscription price paid before we are able to inspect our GPS tracker device and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) we may deduct from any refund an amount for the supply of Navmiitracker for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the Initial Subscription Period or Subscription Renewal Period (as appropriate).
10.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
(a) Where the GPS tracker device has already been dispatched, your refund will be made within 14 days from the day on which we receive our GPS tracker device back from you or, if earlier, the day on which you provide us with evidence that you have sent our GPS tracker device back to us. For information about how to return our GPS tracker device to us, see clause 10.2.
(b) In all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract for Navmiitracker at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide Navmiitracker or our GPS tracker device to you; or
(c) you do not, within a reasonable time, allow us to deliver our GPS tracker device to you.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for the Navmiitracker service we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11.3 We may withdraw Navmiitracker. We may write to you to let you know that we are going to stop providing Navmiitracker We will let you know at least 14 days in advance of our stopping Navmiitracker and will refund any sums you have paid in advance for access to Navmiitracker which will not be provided.
12. If there is a problem with Navmiitracker or our GPS tracker device
12.1 How to tell us about problems. If you have any questions or complaints about Navmiitracker or our GPS tracker device, please contact us. You can telephone our customer service team at +44 (0) 208 090 8311 or write to us at email@example.com
13. Your rights in respect of defects with Navmiitracker and our GPS tracker device
13.1 Our legal duty to you. If you are a consumer we are under a legal duty to supply Navmiitracker in conformity with this contract.
13.2 Rejecting our provision of Navmiitracker and your obligation to return a rejected GPS tracker device. If you wish to exercise your legal rights to reject our provision of Navmiitracker or our GPS tracker device you must notify us, see clause 10.1, and return the GPS tracker back to us by post (see clause 10.2).
14. Your rights in respect of defects in Navmiitracker and a defective GPS tracker device if you are a business
14.1 If you are a business customer:
(a) we warrant that Navmiitracker will be provided with reasonable skill and care; and
(b) we warrant that on delivery our GPS tracker device shall:
(i) conform in all material respects with its description;
(ii) be free from mterial defects in design, material and workmanship; and
(iii) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
14.2 Subject to clause 14.3, if:
(a) you give us notice in writing within a reasonable time of discovery that Navmiitrackeror our GPS tracker device does not comply with the warranties set out in clause 14.1;
(b) we are given a reasonable opportunity of examining the alleged non-compliance (including by examining our GPS tracker device); and
(c) you return our GPS tracker device to us (at our cost) if we request you to,we shall, at our option, repair or replace the defective GPS tracker device, or refund an amount in proportion to the service supplied in comparison with the Initial Subscription Period or Subscription Renewal Period (as appropriate).
14.3 We will not be liable for the failure of Navmiitracker or our GPS tracker device to comply with the warranties in clause 14.1 if:
(a) you make any further use of Navimiitracker or our GPS tracker device after giving a notice in accordance with clause 14.2(a);
(b) the defect arises because you failed to follow our oral or written instructions as to the installation, or use of our GPS tracker device;
(c) you alter or repair our GPS tracker device without our written consent; or(d) the defects to our GPS tracker device arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
14.4 Except as provided in this clause 14, we shall have no liability to you in respect of the failure of Navmiitracker or our GPS tracker device to comply with the warranties set out in clause 14.1.
14.5 These terms shall apply to any repaired or replacement GPS tracker device supplied by us under clause 14.2.
14.6 We do not warrant that Navmiitracker will be uninterrupted or error-free.
15. Subscription price and payment
15.1 Where to find the subscription price for Navmiitracker. The subscription price of Navmiitracker (which includes VAT) will be the subscription price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the subscription price of Navmiitracker advised to you is correct. However, please see clause 15.3 for what happens if we discover an error in the subscription price of the Navmiitracker.
15.2 We will pass on changes in the rate of VAT. If the rate of VAT changes at any time, we will adjust the rate of VAT that you pay with effect from your next Subscription Renewal Period (as defined in clause 16.1).
15.3 What happens if we get the subscription price wrong. It is always possible that, despite our best efforts, Navmiitracker may be incorrectly priced because of a technical error. If this happens, where Navmiitracker’s correct subscription price at your order date is less than our stated subscription price at your order date, we will charge the lower amount. If Navmiitracker's correct subscription price at your order date is higher than the subscription price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of our GPS tracker device provided to you.
15.4 When you must pay and how you must pay. We accept payment with American Express, Visa, MasterCard and Maestro. Your credit card or debit card will be charged when we accept your order for Navmiitracker. We will then automatically charge the debit or credit card registered to your account on our about the first day of each Subscription Renewal Period (as defined in clause 16.1).
15.5 Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
15.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the official base rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
16. Subscription term
16.1 How the subscription term works. Your subscription shall commence on the installation of our GPS tracker device and, unless otherwise terminated as provided in these terms, shall continue for an initial term of one month (“Initial Subscription Period”) and, thereafter, your subscription shall be automatically renewed for successive periods of one month (each a “Subscription Renewal Period”).
17. Our responsibility for loss or damage suffered by you if you are a consumer
17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
17.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to Navmiitracker.
17.3 When we are liable for damage to your property. If we have determined that our GPS tracker device has damaged your property we will make good any damage to your property. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property due to your mishandling, misusing or incorrectly installing the GPS tracker device. If you disagree with our determination, you are welcome to have the cause of damage investigated by an independent assessor at your own cost, this cost will be reimbursed should Navmii be deemed to be at fault.
17.4 We are not liable for business losses. If you are a consumer we only supply access to Navmiitracker to you for domestic and private use. If you use Navmiitracker for any commercial or business purpose our liability to you will be limited as set out in clause 18.
18. Our responsibility for loss or damage suffered by you if you are a business
18.1 The extent of the parties’ liability under or in connection with the contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 18.18.2 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) defective products under the Consumer Protection Act 1987; or
(e) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
18.3 Subject to clauses 18.2, we shall not be liable for consequential, indirect or special losses.
18.4 Except to the extent expressly stated in clause 14.1 all warranties and conditions (including the conditions implied by ss 12–16 of the Supply of Goods and Services Act 1982), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
18.5 Subject to clause 18.2:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for the following (whether direct or indirect): loss of profit; loss or corruption of data; loss of use; loss of production; loss of contract; loss of opportunity; loss of savings, discount or rebate (whether actual or anticipated); harm to reputation or loss of goodwill; and
(b) our total liability to you for all other losses arising under or in connection with this contract and any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to all fees you have paid to us in the last 12 months’ in respect of the contract in question.
19. How we may use your personal information
20. Other important terms
20.1 We may transfer our contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide access to Navmiitracker, we can still require you to make the payment at a later date.
20.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of our contract in the English courts. If you live in Scotland you can bring legal proceedings in respect of our contract in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of our contract in either the Northern Irish or the English courts.
20.7 Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to ADR Group via their website at www.adrgroup.co.uk. ADR Group will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
20.8 Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.